Word | Meaning |
action code | a number cashiers type on the register to tell the computer to do something |
adjustment | a change (usually related to price change) |
age restricted items | products such as alcohol, tobacco, and restricted movies and videos which cannot be purchased by minors |
aisles | long narrow areas that a room is divided into |
associate | another employee who works with you |
bag | to place purchased items in a bag for the customer |
bank card | a card that allows customers to purchase an item using money from their bank account (also called debit card) |
bar code | a series of lines that a computer reads to determine the product and price |
bill | the total amount owed by the customer (also called receipt) |
break | a short time for an employee to take a rest from work |
bulk | items that are purchased in large amounts (also refers to items where customer collects the amount desired from a large bin) |
cash | paper or coin money that the customer gives for payment |
cash advance | money given to an employee or customer that he will have to pay back later |
cash register | system used to key in purchases; also makes mathematical calculations and records payments |
change | the money you give back to a customer |
charge verb | to request a certain payment (They charge fifty dollars an hour.) |
charge verb and noun | to pay (payment) with a credit card |
checkout | the place where customers go to pay for purchases |
clerk | person who serves customers; usually stands behind a desk |
coins | small amounts of money; circular shape (also called change) |
company procedures | the rules and practices outlined by the employer for the employees |
competition | other businesses that offer similar products or services |
counterfeit | money that looks real but is actually fake |
coupon | a piece of paper that offers a set discount on a product or service |
consumer | the person who buys and uses the products and services |
coupon | a piece of paper that offers a set discount on a product or service |
currency | type of money used in each country (eg. dollar, yen) |
customer | the person who buys the product or service |
customer service | fulfilling the needs of the people who buy products or services |
damaged; defective | does not work or does not look new |
deactivate | remove security device |
debit | to take money out (also refers to paying with a bank card) |
denomination | related to type of currency (eg. ones, tens, fifties ) |
department store | a store that sells a wide variety of personal and household needs, such as groceries, furniture and clothing |
discount | a price reduction |
estimate | guess the right amount |
float | the amount of money in a cash register or till before and after a person's shift |
feed | to insert the end of a roll of paper into a slot |
gift certificate; gift card | a pre-paid card that a customer uses to pay for purchases |
gift receipt | a receipt that documents a purchase but does not include the price of the product |
identification | photograph and official document that proves who a person is |
initials | first letter of a person's first and last name |
inquiry | a question |
key in | to type a code into a cash register |
(put on) layaway | to put a product away for a customer who will come back to purchase it at a later time |
log | a record of sales information |
manual | instruction booklet |
merchandise | things that customers buy |
multiple item | a product that a customer is buying more than one of (eg. five balls) |
multitask | do many things at once |
NOF | an error code that means a product price is not on file |
on sale | costs less than usual |
orientation | a time for learning about the company and job |
peak time | the busy time of the day |
perk | a little bonus that employees enjoy on top of their wage or salary (eg. restaurant employees get free lunch) |
personal check | a written document that allows a business to retrieve funds from a customer's bank account |
price override | change the automated price of a product or service |
POS system | Point of Sale system (cash register) |
price tag | the sticker or ticket that tells customers what a product costs |
produce | fresh fruit and vegetables |
promotion | a special discount or offer |
prompt service | to help customers quickly |
punch in/out | record the start and end time of your shift using a time clock system |
rain check | a ticket given to a customer that allows them to receive an out-of-stock item or attend a cancelled event at a later date |
receipt | a piece of paper that records the place, time, and price of items or services purchased |
reduce(d) | price is less than usual |
refund | get money back |
register area | the place where a cashier stands and serves the customer |
register tape | the paper that goes into the cash register and provides a printed record of all transactions |
retailer | a store or business that sells products for the manufacturer |
ring in | type the product code or service item into the POS |
safe | a secure cabinet where a large amount of money is locked up; requires a code or key to open |
sale | a price reduction |
scan | pass a product over a laser (scanner reads the bar code and transfers the data (price, product name) to the POS system) |
schedule | a table that identifies the weekly or monthly shifts for each employee |
security device | a device attached to products that will set off an alarm if it is not removed by the cashier |
serial number | a number system used to identify products and services |
shelves | long rows of flat wood or metal used to hold products that are for sale in a store |
shift report | a record of notes that must be handed in by a cashier at the end of a work shift |
sign in/sign off | indicate that one is starting or finishing |
supplies | things that are needed to do a job (eg. calculator, pens, paper) |
supplier | the company or business that provides a retailer or wholesaler with products to sell |
swipe | slide quickly across (eg. Swipe your credit card through the card reader, please.) |
tally | add up |
tax exempt | a special case in which the customer does not have to pay taxes |
tender | money |
terminal | a single computer or POS system |
till | the drawer that holds money in a cash register |
transaction | the sale and purchase of a product or service |
UPC | Universal Product Code: a number the identifies the product and the retailer |
void | cancel a transaction |
wholesale | the sale of a large quantity of goods to a retail outlet |
workstation | the area where a cashier works |
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